Shipping Policy

1. Introduction

This Shipping Policy explains how Kiwistron delivers physical products purchased through KiwisIoT — including hardware kits, sensors, developer boards, and related components.

Digital products and services (Pro / Enterprise subscriptions, courses, workshops, certificates, and dashboard access) are delivered online and are not shipped. For cancellations and refunds, see our Cancellation & Refund Policy.

2. What We Ship

All physical orders are packed and dispatched from our facility in Tiruchirappalli, Tamil Nadu, India.

3. Shipping Coverage

• India: We ship to serviceable pin codes across India through our courier partners.
• Institutions & bulk orders: Schools, colleges, and enterprise lab kits may be arranged with custom dispatch timelines — contact support before ordering large quantities.
• International: International shipping is not available by default. Cross-border requests for institutions may be reviewed case by case via Contact Support.

Delivery is subject to courier coverage for your pin code. If your location is not serviceable, we will notify you and arrange a refund or alternate address.

4. Shipping Charges

Promotional offer banners on the Shop page (for example, limited-time free shipping) may override the thresholds above while the offer is active.

5. Processing & Delivery Timelines

Timelines below are estimates in business days (Monday–Saturday, excluding public holidays) and start after payment confirmation and order verification.

Delays caused by courier networks, weather, festivals, strikes, incorrect addresses, or force majeure events are outside our direct control. We will still help you track and resolve delivery issues.

6. Order Confirmation & Tracking

• After a successful shop purchase, you will receive an order confirmation on the email / phone details shared at checkout.
• Once the package is handed to the courier, tracking details (AWB / tracking ID) will be shared by email, SMS, or WhatsApp where available.
• Please keep your invoice / order reference handy when contacting support about shipment status.
• Ensure your shipping address, pin code, and phone number are accurate — undeliverable packages due to wrong details may incur re-shipping charges.

7. Payment & Cash on Delivery

Shop payments are typically collected online through our payment partner (Razorpay) using UPI, cards, or net banking before dispatch.

• Prepaid orders: Processed faster once payment is verified.
• Cash on Delivery (COD): May be offered for eligible pin codes and order values at our discretion. COD availability, limits, and any COD handling fee (if applicable) are shown before you place the order.
• Failed, incomplete, or cancelled payments are not dispatched. See the Cancellation & Refund Policy for refund timelines.

8. Damaged, Missing, or Lost Shipments

• Inspect the package on delivery. If the outer carton is visibly damaged, note it with the delivery agent where possible.
• Report damaged, incomplete, or DOA (dead-on-arrival) hardware within 48 hours of delivery with clear photos of the package, invoice, and product.
• Verified transit damage or manufacturing defects are eligible for free replacement or refund as described in our return guidelines.
• Lost shipments will be investigated with the courier. After confirmation, we will reship or refund the order.

Returns and exchanges after successful delivery follow the 7-day return window in our Cancellation & Refund Policy.