Cancellation & Refund Policy

1. Introduction

Thank you for using KiwisIoT. We value your commitment to learning and building IoT solutions. This Cancellation & Refund Policy governs the cancellation of subscriptions and purchases, as well as refund requests for services and products offered on the KiwisIoT platform.

By purchasing a subscription, course, hardware kit, or any service on KiwisIoT, you agree to the terms outlined in this policy.

2. Subscription Cancellation

2.1 Cancel Anytime

You can cancel your KiwisIoT subscription (Pro or Enterprise) at any time. To cancel, navigate to your Profile page and select "Cancel Subscription," or contact our billing support team. Your cancellation will take effect at the end of the current billing cycle, and you will retain access to Pro features until then.

2.2 No Restoration Fees

Upon cancellation, your account will downgrade to our free tier once the billing period expires. Your created dashboards, devices, and history will be preserved under free tier limits. No additional fees will be charged for downgrading or cancelling.

3. IoT Shop Order Cancellations

If you purchase physical hardware kits, sensors, or developer boards from our IoT Shop, the following cancellation guidelines apply:

Before Dispatch: You may request an order cancellation within 24 hours of purchase or before the items are dispatched (whichever is earlier) for a full refund.
After Dispatch: Orders cannot be cancelled once they have been handed over to our shipping partner. Please refer to our Shipping Policy for delivery timelines and to our Return Policy if you wish to return the item after delivery.

4. Refund Policy & Eligibility

Refund eligibility is determined as follows:

Subscription Refunds: Subscription fees are generally non-refundable. However, if you were charged accidentally or wish to dispute a charge, you must contact support within 7 days of the transaction.

Course Purchases: Enrollment fees for individual paid certification courses are non-refundable once course modules are accessed or started.

Defective Hardware: If hardware kits or parts arrive damaged or non-functional, we will offer a free replacement or a full refund upon verification.

Double Payments: In case of technical failures resulting in multiple debits for a single transaction, the extra charges will be automatically refunded.

5. Refund Process & Timelines

Once a refund request is approved:

Refunds are processed back to the original payment source (credit/debit card, UPI, net banking) via our payment gateway (Razorpay).
The refunded amount will typically reflect in your account within 5 to 7 working days, depending on your bank's processing cycles.
You will receive a confirmation email with transaction details once the refund is initiated.

6. Hardware Return & Exchange Policy

For physical products shipped from our shop (see Shipping Policy), we support a 7-day return policy from the date of delivery.

The items must be unused, in the same condition as received, and in the original packaging.
Return shipping costs are the responsibility of the customer, unless the item is returned due to a product defect.
To initiate a return, contact support with your invoice and photos of the package.

7. Support & escalation

If you have any queries regarding cancellations, returns, or refunds, please reach out to us:

Kiwistron

Address: Shop No. 453, BPS Building (Underground), Near Samayapuram Toll Plaza, Tiruchirappalli – 621112, Tamil Nadu, India

Phone: +91 8124422676

Email: support@kiwistron.com

Website: Contact Us